Returns

Your rights under the Australian Consumer Law come first

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. If something was misrepresented, of unacceptable quality, or unfit for purpose, you're entitled to a remedy regardless of what's written below.

Coral — the pickup-inspection model

We do not refund or accept returns once your coral has been picked up.

If you are not happy with the health or look of the coral when you pick it up, don't take it — we'll process a full refund on the spot.

Subject to availability and a show of good faith, we may agree to replace a coral if you have issues within the first 2 weeks — this is at our discretion. We are not responsible for errors in acclimation or general care (lighting, flow, water chemistry, temperature, inter-species aggression), or for hitch-hikers/pests. You are responsible for inspecting, dipping, and quarantining before introducing coral to your system. Appearance varies tank-to-tank and changes over time.

Printed goods

If a physical printed good arrives faulty or not as described, contact us and we'll repair, replace, or refund per the Australian Consumer Law. We don't accept change-of-mind returns on made-to-order prints.

Digital downloads

If a download is faulty, corrupt, or not as described, you're entitled to a remedy under the Australian Consumer Law — email us and we'll fix it or refund. We can't offer change-of-mind refunds once a file has been downloaded, since it can't be returned.

Need help?

Email us for questions about returns.